General Terms and Conditions

1. Trader details

• ARFA ES EOOD, ЕИК 205173951
• VAT number (ДДС номер): BG205173951
• Registered office and address of management: ul. Inzh. Stoimen Sarafov 3, 1756 Sofia, Bulgaria
• Correspondence address: ul. Inzh. Stoimen Sarafov 3, 1756 Sofia, Bulgaria
• Telephone: +359 877 900 982, e-mail: [email protected]

Supervisory authorities:

• Комисия за защита на потребителите (КЗП, the Bulgarian Commission for Consumer Protection) — kzp.bg
• Комисия за защита на личните данни (КЗЛД, the Bulgarian Commission for Personal Data Protection) — cpdp.bg

2. General provisions

These general terms and conditions govern the relationship between ARFA ES EOOD (the trader) and the users of the Arfa7 Tech online shop (arfa7tech.bg) under Закона за защита на потребителите (the Bulgarian Consumer Protection Act) and Закона за електронната търговия (the Bulgarian Electronic Commerce Act). The contract is concluded in Bulgarian. By submitting an order you confirm that you have read and accept these terms and conditions.

Only adults may place orders. We may amend the general terms and conditions; the terms published at the time an order is submitted apply to that order.

3. Products and prices

All prices are in euro and include VAT. The delivery charge is not included in the price of the products — it is shown separately in the basket and in the order form, before you confirm your order (see Delivery and payment). Free delivery on orders over 100,00 €.

The photographs may differ slightly from the product (colour, packaging). Before use, read the instructions and the warnings given on the product page and in the packaging.

4. Order and conclusion of the contract

• You add products to the basket and continue to the order form.
• You fill in your contact details, the delivery method and the payment method.
• Before submitting it you see a summary of the order — products, delivery charge and total amount. You can correct the details you have entered and the quantities by going back to the relevant field or to the basket.
• You confirm that you have read and accept the general terms and conditions and that you have read the privacy policy, and press the “Order with an obligation to pay” button.
• You see a page with your order number. We will contact you by telephone or e-mail to confirm the order.

The contract is considered concluded when we confirm the order. The order details are kept by us; if you would like a copy, write to us at [email protected].

5. Delivery and payment

We deliver across the country with Econt and Speedy in 1–3 working days. Payment is by cash on delivery (in cash or by card to the courier) or by bank transfer. Details — Delivery and payment. The risk of loss of or damage to the goods passes to you when you or a person designated by you (other than the courier) receives the goods.

6. Right of withdrawal

You have the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason and without owing any compensation. We refund the amount paid no later than 14 days after we receive your withdrawal notice. The direct cost of returning the goods is at your expense. For bulky goods that, by their nature, cannot normally be returned by post (for example large-screen TVs, server racks and other bulky devices), that cost is the courier's tariff for the size and weight of the parcel; we will tell you the amount before you send the goods. How to withdraw, the exceptions and the standard withdrawal form are set out under Withdrawal from an order.

7. Legal guarantee and complaints

We are liable for any lack of conformity of the goods with the contract that becomes apparent within 2 years of their delivery, under Закона за предоставянето на цифрово съдържание и цифрови услуги и за продажбата на стоки (the Bulgarian Act on the Provision of Digital Content and Digital Services and on the Sale of Goods).

• You have the right to have the goods brought into conformity — by repair or replacement — free of charge and within a reasonable time.
• If this is not possible or has not been done, you have the right to a proportionate reduction of the price or to rescind the contract and have the amount refunded.
• For a complaint, contact us at [email protected] or +359 877 900 982: state your order number, describe the problem and, if you can, attach a photograph. Keep your proof of purchase.
• The manufacturer's commercial guarantee (if there is one) is additional and does not limit your rights under the legal guarantee.

8. Batteries and electrical appliances

The crossed-out wheeled bin symbol on a product, a battery or packaging means that they must not be disposed of with household waste. Waste electrical and electronic equipment (ИУЕЕО, WEEE) and batteries are handed in free of charge at separate collection points or in the shops that accept them. Before handing in a device, remove the batteries if that is possible and erase your personal data from it. Separate collection protects the environment and health from the harmful substances they contain.

9. Bonus programme

Bonus points are earned only by registered customers who order while signed in to their account; guest orders earn no points. Points are credited after the order has been delivered successfully and can be used for subsequent purchases in accordance with the terms set out under Bonus programme.

10. Promo codes

• A promo code is entered in the basket or in the order form (“Have a promo code?”). Only one promo code can be used per order, and it cannot be combined with bonus points — you choose one or the other.
• A code gives a percentage off the value of the goods, a fixed amount off (no more than the value of the goods) or free delivery. The discount applies to the goods in the order, not to delivery (except for a free-delivery code); the free-delivery threshold is calculated on the value of the goods after the discount.
• A code may have a validity period, a minimum value of goods and a limited number of uses — the conditions of each code are announced together with it. The code is checked again when the order is submitted: if it has expired or been used up in the meantime, the order is not accepted with the discount and you will see a message before anything is ordered.
• If you withdraw from part of the order, the returned products bear their share of the discount (in proportion to their value relative to all goods in the order) and we refund their price less that share; if you withdraw from the whole order, we refund exactly the amount paid. A use of a code with a limited number of uses is not restored if the order is withdrawn from or cancelled.
• A promo code cannot be exchanged for cash and does not apply to orders already placed.

11. Dispute resolution

If you have a complaint, write to us at [email protected] — we shall do our best to find a solution. If we have not managed to reach an agreement, you can lodge a complaint with Комисията за защита на потребителите (the Bulgarian Commission for Consumer Protection) or refer the dispute for out-of-court resolution to Общата помирителна комисия към Комисията за защита на потребителите (the General Conciliation Commission at the Commission for Consumer Protection), a body for the alternative resolution of consumer disputes (information, address and forms: kzp.bg). You can also turn to the competent Bulgarian court.

12. Privacy policy

The controller of personal data is ARFA ES EOOD, ЕИК 205173951, ul. Inzh. Stoimen Sarafov 3, 1756 Sofia, Bulgaria. For questions about personal data: [email protected], +359 877 900 982. We process data in accordance with Regulation (EU) 2016/679 (GDPR) and Закона за защита на личните данни (the Bulgarian Personal Data Protection Act).

What data we process and why

• Orders: first name, surname, telephone, e-mail, delivery address or office, the note to the order and — if you ask for an invoice — the company details for the invoice — in order to fulfil the order and to contact you about it (performance of a contract), as well as for accounting and tax purposes (legal obligation).
• Required data: to conclude the contract and deliver the order we need your first name, surname, telephone, e-mail and delivery address or office — without them we cannot accept the order. The note is optional, and the invoice details are needed only if you want an invoice. Registering an account is not required.
• Account: if you register — first name, surname, e-mail, telephone, your password (we keep only its cryptographic fingerprint, not the password itself), language, saved delivery addresses, the orders placed from the account and your bonus points; as well as sign-in records — the date of your last sign-in and, for each signed-in device, its IP address and browser type. The purpose is to provide the account and the bonus programme (performance of a contract) and to protect the account from unauthorised access (legitimate interest). You can download your account data or delete the account yourself under “My account → Personal details”.
• Bonus points: points are kept only in a registered customer's account, against the orders placed from that account once they have been delivered (performance of a contract). Guest orders earn no points.
• Newsletter: e-mail address — only if you subscribe (consent). You can unsubscribe at any time by writing to us at [email protected].
• Chat: your messages, your name and telephone or e-mail if you leave them, the page you are writing from, your IP address and the type of browser — in order to reply to you and to protect the chat from abuse (legitimate interest; for questions about an order — steps prior to concluding a contract). The chat runs on the Chatwoot software on our own server (chat.diloncentral.com), not with an outside provider, and it loads only when you press the chat button.
• Security: your IP address is used temporarily to protect against an excessive number of requests and against abuse (legitimate interest).

Who we disclose data to

• To the courier company (Econt or Speedy) — name, telephone and delivery address or office, as well as the cash-on-delivery amount, so that it can deliver the parcel.
• To the warehouse system of the group to which the trader belongs and from whose warehouse the orders are fulfilled — the order data needed for packing, issuing the waybill, cash on delivery and the invoice. The same system also keeps the basic details of registered accounts (name, e-mail, telephone, number and value of orders) so that the team can serve customers.
• To the hosting provider on whose servers the shop runs — „АРФА ЕС“ ЕООД (собствена инфраструктура).
• To Google (Google Workspace) — the shop's e-mails (order confirmations, replies to enquiries) are sent and received through this service, so Google processes your e-mail address and the content of the messages on our behalf.
• To Cloudflare — the content delivery and security network through which every request to the site passes. Cloudflare sees your IP address and the technical data of the request (browser, requested address) in order to deliver the site quickly and protect it from attacks.
• To an accountant and to state authorities — where this is required by law.

We do not sell personal data and we do not use it for third-party advertising. The shop's database is located on servers in Bulgaria, that is, in the European Union.

Google and Cloudflare may also process data outside the European Union (for example in the United States). Such transfers take place on the basis of the European Commission's adequacy decision under the EU-US Data Privacy Framework, where the company is certified under it, and/or of standard contractual clauses approved by the European Commission.

The product photographs are loaded through our server, not directly from the suppliers' servers — your browser does not connect to a third-party host to display them.

How long we keep data

• Order data — for as long as it is necessary for the fulfilment of the order and for any complaints; accounting documents — for the periods laid down in Закона за счетоводството (the Bulgarian Accountancy Act).
• Account — until you delete it. The sign-in records of each device — while the sign-in is active (up to 30 days with “Remember me”, otherwise up to 12 hours after the last visit), after which they are deleted. When the account is deleted, the orders are kept for the statutory periods but are no longer linked to an account, and the bonus points in it are lost.
• Newsletter — until you unsubscribe.
• Chat — we keep the conversation for as long as it is needed to contact you and for any complaint, and delete it at your request.

Your rights

You have the right of access to your data, to rectification, erasure, restriction of processing, portability and the right to object, as well as to withdraw your consent at any time (the withdrawal does not affect the processing carried out until then). Write to us at [email protected]. If you have an account, you can download your data and delete the account yourself under My account → Personal details. You have the right to lodge a complaint with Комисията за защита на личните данни (the Bulgarian Commission for Personal Data Protection) — cpdp.bg.

We do not take decisions based solely on automated processing, including profiling, that produce legal effects concerning you or similarly significantly affect you.

Children

The shop accepts orders only from adults and does not knowingly collect personal data of children. Under Закона за защита на личните данни (the Bulgarian Personal Data Protection Act), where an information society service is offered directly to a child and the processing is based on consent, for a child under 14 the consent is given by a parent or guardian. If a child under 14 has sent us personal data (for example in the chat or for the newsletter) without a parent's consent, write to us and we shall delete it.

13. Cookies and local storage

The site does not use advertising, analytics or tracking cookies and does not load third-party tracking scripts. We use only the technically necessary cookies and browser records listed below, without which the functions you use yourself cannot work. No consent is required for them, which is why the site does not show a cookie banner.

• dt_customer (cookie) — only if you sign in to your account; keeps you signed in. Without “Remember me” it expires when you close the browser, with it after up to 30 days.
• toys_lang (cookie) — only if you switch the language; remembers the chosen language. Valid for 1 year.
• cw_conversation (Chatwoot chat cookie) — created only when you open the chat; it links your browser to the conversation so that you can see our replies.
• dt_admin (cookie) — only for shop staff logging in to the admin panel; it is not set for visitors.
• dt-cart-v1 (the browser's local storage) — the contents of the basket.
• dt-wishlist-v1 (local storage) — the products in “Favourites”.
• cw_* (local storage, Chatwoot chat) — the settings of the chat window; created only when you open the chat.

The records in local storage stay in your browser; only the contents of the basket reach us, when you view it or submit an order. You can delete the cookies and the local storage at any time from your browser settings. The sharing buttons in the blog are ordinary links — Facebook and Viber receive no data until you press them.